Refund & Cancellation Policy

1.Scope

This policy applies to the subscription-based digital Services offered online by VELCORE TECHNOLOGY LIMITED at esnafmax.com. Registered office: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queens Road Central, Sheung Wan, Hong Kong.

The Services are digital; no physical goods are supplied. The Terms of Use form part of this policy.

2.Free Trial

Eligible new customers may receive a free trial for the period stated on the Site at sign-up (typically 60 days).

The Services are free during the trial. If you cancel before the trial ends, no fee is charged unless we have clearly stated otherwise, and no refund arises.

After the trial, a valid payment method is required to collect the Subscription fee. Failure to collect payment may result in the Customer Site being taken offline.

3.Subscription, Fees and Renewal

The Service is provided for the plan and period you select (typically monthly) at the price shown on the pricing page at the time of order. Currency, taxes and any additional charges appear in the order summary.

All payments are processed through Stripe. Unless cancelled, a Subscription renews at the end of the period on the same basis. Price changes apply to renewals after the announced effective date.

4.Cancellation

You may cancel at any time. Send the request from your account dashboard (where available) or by email to support@esnafmax.com, including your order or account details.

Cancellation takes effect at the end of the current paid period. Access continues until then. No further fee is charged for the next period after cancellation.

Mid-period cancellation does not automatically entitle you to a refund of fees already paid for that period.

5.Refund Conditions

The Service is digital and performance begins on order confirmation. Once the Customer Site has been published or custom work for you has started, paid fees are non-refundable except as stated below.

You may request a full refund within 14 days of payment if the Service has not yet been delivered (your site has not been published and no custom work has started).

For recurring Subscriptions, no refund is issued for periods already used or published. Because no fee is taken during a trial, cancelling a trial does not create a refund.

In the event of a duplicate charge, technical error or unauthorised transaction, the relevant amount will be refunded after verification.

6.Refund Process

Send refund requests to support@esnafmax.com with your name, account email, payment date and reason. We will review the request within a reasonable time and confirm the outcome in writing.

Approved refunds are issued via Stripe to the original payment method. Depending on your bank, it usually takes 5–10 business days to appear.

We are not responsible for FX differences, bank charges or fees levied by the payment provider; refunds are made on the net amount received.

7.Payment Disputes

If you do not recognise a charge, please contact us before filing a chargeback with your card issuer. Most issues can be resolved more quickly and at lower cost that way.

Unjustified or abusive chargebacks may result in account suspension and recovery of the resulting processing costs.

8.Governing Law

This policy is governed by the laws of the Hong Kong Special Administrative Region. Rights given to you by mandatory consumer law remain unaffected. The policy is issued in Turkish and English; if there is any inconsistency, the English version prevails.

9.Contact

For cancellation and refund requests:

VELCORE TECHNOLOGY LIMITED — Incorporation No. 80005054

Email: support@esnafmax.com

Phone: +90 543 946 39 69

Address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queens Road Central, Sheung Wan, Hong Kong